Versand
SHIPPING POLICY
Thank you for shopping with us. This Shipping Policy explains the terms and conditions applicable to orders placed through our website.
Shipping Rates & Delivery Estimates
All orders are processed within 1–3 business days, excluding weekends and public holidays.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and, where available, a tracking link.
We are pleased to offer FREE SHIPPING on European orders of €49.00 or more.
| Destination | Order Value | Shipping Cost | Estimated Delivery Time |
|---|---|---|---|
| Europe | €49.00 and over | FREE | 5–10 business days |
| Europe | Under €49.00 | €10.00 | 5–10 business days |
| Rest of the World | Any amount | €12.99 | 7–15 business days |
Delivery times are estimates only and are not guaranteed unless expressly stated otherwise.
Occasional delays may occur due to circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, public holidays, strikes, or other transportation-related issues.
For industrial and workplace protective equipment, certain orders may require additional handling or documentation depending on the destination country and applicable regulations.
Duties and Taxes
European Orders
Where applicable, prices displayed at checkout include VAT.
For deliveries within the European Union, customers should not normally be required to pay additional customs duties upon delivery where the applicable tax and customs arrangements have been properly applied to the order.
Any applicable charges will be displayed during checkout where required.
International Orders
For orders shipped outside the European Union, the recipient may be responsible for customs duties, import taxes, customs clearance charges, or other fees imposed by the destination country.
Such charges are determined by the customs authorities of the destination country and are the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for ensuring that the products ordered may legally be imported into their destination country.
Order Tracking
Once your order has been dispatched, a tracking number and, where available, a tracking link will be sent to the email address provided when placing the order.
You can use the tracking information to monitor the progress of your shipment.
Please allow some time for the tracking information to become active after the order has been handed over to the carrier.
If you believe your tracking information has not been updated for an unusually long period, please contact us at:
Please include your order number so that we can assist you.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you need to correct or change your shipping address, please contact us at:
within 24 hours of placing your order.
We will make reasonable efforts to update the shipping address before the order is dispatched. However, we cannot guarantee that an address change will be possible once an order has entered processing or has been dispatched.
If an order has already been dispatched to an incorrect address provided by the customer, additional shipping or reshipping costs may apply, subject to applicable law.
Delayed, Lost or Damaged Shipments
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us as soon as reasonably possible at:
For damaged packages, we recommend keeping the original packaging and taking photographs of the package and products received, as these may be required to assist with the investigation.
We will work with the relevant shipping carrier to investigate delivery issues and determine the appropriate next steps.
Nothing in this Shipping Policy limits any mandatory consumer rights applicable under the laws of the customer's country of residence.
Contact Information
AA ATELIER GROUP LTD
Company Number: 16850616
Registered Office:
167–169 Great Portland Street
5th Floor
London
England W1W 5PF
United Kingdom
Email:
Prudente.Islas840@gmail.com
Website:https://junbq.shop/
Last Updated:
[2026.8.8]